You can ask us to delete your Oceans account and the personal data associated with it at any time, free of charge. You do not need to have the app installed to make the request, and you do not need to sign in to this page.
Send us a deletion request by email. This is the fastest route and it is the one we monitor.
If the button does not open your mail app, write to
privacy@oceans.app with the subject
“Oceans account deletion request”.
privacy@oceans.app from the email address registered
with your Oceans account, using the subject “Oceans account deletion request”.When we delete your account, we erase the personal data associated with it from our systems:
| Data | What happens |
|---|---|
| Account credentials — email address, phone number, password hash | Deleted |
| Profile — name, date of birth, gender, address, profile photo, languages | Deleted |
| Sign-in tokens, email confirmation and password reset records | Deleted |
| Consent and marketing preference records | Deleted, except the record proving a consent was given, kept as described below |
| Chat messages you sent through the app | Deleted or disassociated from your identity |
| Ratings, reviews and other content you posted | Deleted, or kept without any link to you if the review relates to a completed booking |
| Approximate and precise location data | Deleted |
| Advertising and analytics identifiers | Deleted, and we ask our analytics and advertising providers to delete their copies |
| Files and images you uploaded | Deleted |
Where a third-party provider processes data on our behalf, we delete it from our own systems and ask that provider to do the same.
We are legally required to keep some records even after your account is deleted. These are kept in a form that is no longer linked to your profile, are not used to contact you or to build a profile of you, and are deleted when the period below ends.
| Data kept | Why | How long |
|---|---|---|
| Booking, invoice and payment records — amount, date, currency, transaction reference | Commercial, tax and anti-money-laundering law in the Kingdom of Saudi Arabia | 10 years from the transaction |
| Proof that you gave, or withdrew, a marketing or privacy consent | Evidence that we processed your data lawfully | 3 years |
| Security, fraud and access logs | Security and fraud prevention | 12 months |
| Records relating to an open dispute, claim or legal proceeding | To establish, exercise or defend a legal claim | Until the matter is resolved, then deleted |
| A minimal record that an account with your email address was deleted | So we can prove the deletion happened and do not re-create the account by mistake | 3 years |
We do not keep anything beyond what is listed here.
You do not have to delete your whole account to remove specific data. Write to privacy@oceans.app and tell us what you want removed — for example a review, your profile photo, your precise location history, or your marketing preferences. The same 30-day response applies.
You can also edit most of your profile data yourself in the app at any time.
Under the Personal Data Protection Law of the Kingdom of Saudi Arabia you may also access your data, obtain a copy of it, have it corrected, and withdraw a consent you have given. Our Privacy, Data and Cookies Policy explains all of these and how to exercise them.
Questions or a complaint? Write to
privacy@oceans.app. If you are not satisfied with our
response, you may complain to the Saudi Data & AI Authority (SDAIA) at
sdaia.gov.sa.